F.A.Q.

  • Layaway
We only accept EMT payments. 
We ask for a deposit of 25% to hold an order.
You have 2 months to pay the total amount.
  • Minimum order

Every order must be a minimum of 100$ (before shipping and taxes) or they will be canceled.

  • Purchase/Exchange

We purchase used items for 60% of their used retail value.

You have to cover the shipping.

  • USA
For insurance reasons, we no longer ship to the USA.
  • Shipping Cost

Firearms: 35$ flat rate (no extra shipping if you order more than one firearm)

Accessories: 20$ flat rate (no extra shipping if you order more than one item and not calculating if you add your items to a firearm)

Ammunition: 40$ flat rate (no extra shipping if you order more than one box of ammo BUT THERE IS A 40$ EXTRA SHIPPING if you combine it with something else because ammunition must be shipped in a different packaging).


Pick up: If you want to save on shipping costs, pick up is available by APPOINTMENT ONLY.  Please, contact us. 

  • Shipping Service (everything except ammunition)

Except for ammunition, we ship all our packages by Canada Post.

Usually, we ship your package about 24-72 hrs after we received your order. (Delay may occur during Holidays, if we are overloaded or if we have issues during the validation of your PAL)

You will receive a tracking number as soon as we shipped your order. (It could appear in your junk mail).

Canada Post delays:

Canada Post delay

Proof of age 18 years and over required  + Signature (for firearms only)

100$ insurance on every package

 

  • Ammunition Shipping Service

We ship our ammunition by UPS.


UPS does not ship packages to a P.O. Box




  • Return Policy 

We do not guarantee that our descriptions are totally accurate. We may have missed some details. We inspect firearms for obvious defects but we do not shoot them or look for issues under the stock. This is why we recommend that you have your firearms inspected by a gunsmith before using them. 

We are not gunsmiths. 

For that reason, if you receive an item, and if for any reason you are not satisfied with your purchase, we offer you 30 days to return for a refund. (All shipping fees are covered by the customer).

** Moreover, take note, scopes left on the rifles should be considered as a bonus (no return or compensation accepted). 

Restocking fees up to 10% can be charged.

Buyer is responsible for return shipping fees on unclaimed parcels from couriers or postal service that come back to us.

To read the complete Return policy, click here. 

 

  • Taxes

Taxes are calculated according to where you are living.

 Province Taxes
QC 14,975%
ON 13%
NB, PE, NS, NL 15%
AB, BC, MB, NT, NU, SK, YT 5%
** updated Feb. 19, 2022


  • Location

We are located at Ste-Clotilde de Horton, Quebec.

 

  • Contact us

By mail: info@intersurplus.com

By phone: 1 (873) 375-4277